Shipping and returns
Shipment of Products
All My Precious Olive Tree boxes are shipped via UPS Ground. Shipping costs are included in the cost of each box. You’ll receive an email notification once your order has shipped! You are responsible for arranging for an individual to be present at the time of delivery and for the products to be properly received and secured. My Precious Olive Tree recommends that all items be secured immediately upon delivery. Any individual at the delivery address who accepts delivery is conclusively presumed to be authorized to receive the delivery. My Precious Olive Tree is not responsible should such an individual not be authorized to accept such delivery. You agree that your sole method of recourse for unauthorized delivery resides with the carrier of your order. My Precious Olive Tree is not responsible should you enter any incorrect or inaccurate destination data in your order.
Ground shipping generally takes 2-7 business days with UPS.
Import and Sales Tax
We are unable to estimate the taxes, duties, or customs fees that may be particular to the international destinations to which we ship products. Our prices do not include import duties and/or sales tax and it is the customer’s responsibility to meet these costs.
Our Returns Policy
If something arrives damaged or faulty, please contact us at email@example.com to inform us. We will refund or replace the Goods. Delivery costs that are included in the price are not refundable. In the case of return of faulty goods, we will pay the cost of return shipping.
In the case that are unhappy with your purchase, you may return it for a refund, in the same state in which you received it, and in particular none of the seals on the Goods should have been broken. We’ll refund the cost of the item within 30 days of receiving the returned, undamaged goods. Delivery and handling charges are non-refundable. You will have to pay the cost of return shipping.
You may return Goods to us for a refund within 14 days of receipt. Please email us at firstname.lastname@example.org to inform us of your return.