Frequently asked questions (FAQ)

How long is the adoption for?
The adoption is a continuous precious act that allows to small farmers like us to keep on with the traditional farming and produce a high quality olive oil. Of course you can cancel at any time.
How can I cancel the adoption?

You can cancel the adoption at any time by sending us an email. Once the shipments that you have paid for are completed, we will cancel your adoption.

Which are the delivery dates of the packages?

If you have selected the standard adoption you will receive your package 30-40 days after the adoption date.

If you have selected the premium adoption you will receive your first package 30-40 days after the adoption and the second package 5 months after that. Of course, if you need any of the two packages earlier or later than the scheduled date you can let us know at info@mypreciousolivetree.com, and we’ll do our best to please you.

In both cases you will receive the photo of your tree and your certificate just a few days after the adoption.

When will I be billed for the adoption?

You will be billed straight away.

What do I get in return when I adopt an olive tree?

All the adoptive parents receive right after the adoption a photo of their tree with their name on it and a personal certificate of adoption.

If you have chosen the premium adoption, you will receive 4,5 litres of your own extra virgin olive oil in two deliveries (3 tins of 0,75 litre in a gift box in each delivery).

If you have chosen the standard adoption, you will receive 2,250 litres of your own extra virgin olive oil (3 tins of 0,75 litre in gift box). 

Throughout the year you will receive news about your adopted tree.

Can I visit my adopted tree?
Of course you can and you are always welcome to do it! Just let us know 3-4 weeks in advance, so that we schedule to be there with you and show you around.
Where is my precious olive tree grove?
My precious olive tree grove is a small family grove located in the northern Peloponnese region. The village is called Ampelos.
In which countries do you ship?
We ship to all european countries and US with no extra charges. Delivery is included in the annual subscription.
What happens if the shipment doesn’t arrive at the estimated time?
Please email us at info@mypreciousolivetree.com so that we try to track down your package. If it fails to arrive we will send a replacement pack the soonest possible.
Is the oil that I receive my adopted tree’s oil?
In a way, yes it is! Apparently, the olives picked from you adopted tree cannot be pressed alone, so we pick the olives from the trees around yours and press them all together in order to extract the olive oil. So yes, the olive oil that you will receive will be extracted from the olives picked from your adopted tree too.
What happens if there is a bad harvest?
We guarantee that even in the case of an extremely bad harvest, you will receive an equally high quality olive oil from another grove. But this is something that rarely happens.
In the case of a gift adoption, is the welcome gift delivered to the person that offers the gift or to its recipient?
It’s your call! you can decide either you want to offer the gift adoption yourself or you want us to have it delivered straight to the recipient of the gift adoption. In both cases, we will ship the welcome gift with a card on your behalf at the indicated address.
How long does the gift adoption last?
It lasts 12 months.
Can the recipient of the gift adoption continue with the adoption if he/she wishes?
Of course he/she can! One month before the gift adoption ends, we will send an email asking if he/she wishes to keep on with the olive tree adoption program.
What will my friend receive?

All the recipients of the gift adoptions will receive a greeting card on your behalf, a photo of their olive tree with their name tag, and their personal certificate of adoption. 

The recipients of the standard gift adoption will receive 2,25 litres of extra virgin olive oil (3 tins of 0,75 litre in gift box)

The recipients of the premium gift adoption will receive 4,5 litres of own extra virgin olive oil in two deliveries (3 tins of 0,75 litre in a gift box in each delivery).

When will I be billed for the gift adoption?
For the gift adoption you will be billed straight away.
Is it safe to pay with my credit card?

Paying with your credit card is absolutely safe since the payment is made using the Paypal’s most trustful and secure payment systems.

Is something wrong? Why is my card declined?

If your credit card is declined and it’s not due to a weak internet connection, we recommend to try again later. If it’s declined again, we recommend to contact your bank because in this case something might be wrong with your credit card.

When will I be billed for the gift adoption?
For the gift adoption you will be billed straight away.
Is it safe to pay with my credit card?

Paying with your credit card is absolutely safe since the payment is made using the Paypal’s most trustful and secure payment systems.

Is something wrong? Why is my card declined?

If your credit card is declined and it’s not due to a weak internet connection, we recommend to try again later. If it’s declined again, we recommend to contact your bank because in this case something might be wrong with your credit card.

What cards do you accept?

We accept all credit cards via Paypal’s payment system.

ADOPT AN OLIVE TREE IN GREECE

Receive your own gold awarded olive oil directly from our farm to your table.

The tree will carry your name tag and will offer to you the extra virgin olive oil you need for a whole year.


CONTACT US

Address: El. Venizelou 16, 11147 Galatsi, Attiki , Greece

Email: info@mypreciousolivetree.com

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